Your Privacy Matters to Us. At The Ideal Link, LLC DBA Neven Marketing, we treat your personal information with the highest level of care and confidentiality. We do not sell, trade, or share your data with third parties without your clear, informed consent.
The following section explains the types of information The Ideal link, LLC DBA Neven Marketing collects, the reasons we collect it, and how it may be used to better serve you.
Privacy Policy – The Ideal Link, LLC DBA Neven Marketing
Effective Date: February 11, 2026
Contact Email: [email protected]
1. Introduction
At Neven Marketing, your privacy matters to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information. It also explains your rights and how you can exercise them under the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA/CPRA).
We believe in full transparency about how your data is handled, especially as a company that works with businesses to optimize their digital presence through data-driven strategies.
2. Who We Are
Neven Marketing is a full-service digital marketing agency that offers a range of services, including:
• Growth Strategy & Roadmapping
• Performance Tracking & Attribution
• Brand Messaging & Positioning
• Website Design & Conversion
• Funnel & Sales Optimization
• Conversion Rate Optimization (CRO)
• Lead Generation
• Relationship Management
• CRM Optimization & Lifecycle Design
• Email Marketing & Automation
• Email Funnels (Starter & Advanced)
• SMS & Conversational Marketing
• SEO (Search Engine Optimization)
• Paid Advertising
• Content Creation
• Social Media Management
• Reputation & Review Management
• Video Editing & Visual Storytelling
• AI & Automation Consulting
We operate primarily through our website and digital tools, and we collect personal and business data to offer tailored services to our clients and prospects.
3. What Personal Data We Collect
We collect different types of personal and business data depending on how you interact with us.
a) Data You Provide Directly
When you fill out a form, schedule a consultation, subscribe to our newsletter, or otherwise communicate with us, we may collect:
Full Name
Email Address
Phone Number
Company Name
Job Title or Role
Any information you include in free-text fields or uploads (e.g., project details, marketing goals)
b) Business and Marketing Information from Clients
For project onboarding and service delivery, we collect:
Business goals, KPIs, and campaign objectives
Brand guidelines, mission, and unique selling points
Service/product details and pricing structures
Competitor analysis and target markets
Access credentials for relevant platforms (e.g., CMS, CRM, Google Analytics, ad platforms)
Budget and resource allocations
c) Automatically Collected Data
When you visit our website, we automatically collect certain information through cookies and similar technologies:
IP address
Browser type and version
Device type and operating system
Referring URL
Pages visited and time spent on the site
Interaction data (clicks, scrolls, conversions)
4. How and Why We Use Your Data
We process your data for the following specific purposes:
PurposeLegal BasisDescriptionService DeliveryContractual necessityTo provide the services you've requested, manage accounts, deliver reports, and communicate with you.Client OnboardingLegitimate interestTo evaluate your business needs, gather requirements, and tailor a marketing strategy.Marketing CommunicationConsentTo send newsletters, offers, and updates only if you’ve opted in. You can unsubscribe anytime.Analytics & OptimizationLegitimate interestTo analyze website traffic and user behavior to improve our content, UX, and marketing strategies.Security and Fraud PreventionLegal obligation / Legitimate interestTo protect our systems and data from unauthorized access or misuse.
5. Cookies and Similar Technologies
We use cookies and other tracking technologies for various purposes:
Essential cookies: For basic website functionality
Performance cookies: To analyze site usage (e.g., Google Analytics, Hotjar)
Advertising cookies: To show relevant ads on platforms like Facebook or Google (e.g., Meta Pixel)
Upon your first visit, a cookie consent banner will appear. You can choose to accept or reject non-essential cookies. You can also update your preferences anytime via your browser settings.
6. Tools and Third-Party Integrations
We work with trusted third-party services to help us deliver our marketing services, manage operations, and analyze performance. These tools may collect and process personal data on our behalf. Here's how and why we use them:
Google Analytics – Used for website analytics and tracking visitor behavior such as IP address, general location, and on-site activity. Data may be processed globally, including in the EU and the US.
Hotjar – Helps us understand how users interact with our site through heatmaps, scroll tracking, and click behavior. Data is processed in the EU and the US.
Meta Pixel (Facebook Pixel) – Used for measuring the effectiveness of advertising campaigns by tracking browser data and user actions across our site. Data may be processed globally.
Calendly – Enables online appointment scheduling. When you book a call or consultation, we collect your name, email address, and time zone. Calendly’s data processing primarily occurs in the United States.
Stripe and PayPal – These are our payment processors. When making payments, your billing and payment information is processed securely through their systems, which are based in the US.
HubSpot, Mailchimp, and ActiveCampaign – These tools support our customer relationship management (CRM) and email marketing. They process contact information and engagement data (e.g., email opens, clicks), primarily in the United States.
All of these providers are selected for their high data protection standards. Where required, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to ensure compliance with GDPR and other data protection laws for any international transfers.
7. How We Store and Protect Your Data
We take data security seriously and implement multiple layers of protection, including:
SSL encryption on all website communications
Password-protected systems and account access
Role-based access controls for internal staff
Secure storage of sensitive credentials (e.g., client logins)
While no system is 100% secure, we take all reasonable precautions to prevent data loss, unauthorized access, or misuse.
8. How Long We Keep Your Data
We retain your data only as long as necessary:
Client and lead data: Up to 18 months after the last interaction
Analytics data: Retained based on tool defaults (e.g., 14 months in Google Analytics)
Email subscribers: Until you unsubscribe or request deletion
Contractual/legal obligations: As required by law
After this period, your data is securely deleted or anonymized.
9. Sharing Your Data
We do not sell your data.
We may share your data:
With trusted third-party processors (as listed above) under strict data protection agreements
If required by law enforcement or court order
With your explicit consent, in case of referrals or joint projects
All data sharing complies with GDPR and CCPA/CPRA and is done securely.
10. International Data Transfers
Some of our service providers (e.g., Mailchimp, Stripe) may store or process data outside the European Economic Area (EEA), particularly in the United States.
Where such transfers occur, we ensure they are protected using:
Standard Contractual Clauses (SCCs)
Data Processing Agreements (DPAs)
Vendor privacy certifications and compliance
You can request a copy of these safeguards by contacting us.
11. Your Rights Under GDPR
As an individual located in the EEA, you have the right to:
Access – Request a copy of the personal data we hold about you
Rectification – Ask us to correct inaccurate or incomplete data
Erasure – Request deletion of your personal data (“right to be forgotten”)
Restrict processing – Temporarily limit how we use your data
Object – Object to processing based on legitimate interests or for direct marketing
Data portability – Receive your data in a structured, commonly used format
Withdraw consent – For any processing based on your consent
To exercise any of these rights, email us at [email protected].
We will respond within 30 days, as required by law.
12. SMS Communications and Consent
If you provide your mobile phone number, you consent to receive SMS or text messages from The Ideal Link, LLC DBA NEVEN Marketing for purposes including service related communications, appointment confirmations, account notices, and marketing messages where permitted by law.
SMS consent is obtained only when you voluntarily provide your phone number through a website form, contract, scheduling tool, or other opt in mechanism that clearly discloses such communications. Consent to receive SMS messages is not a condition of purchasing services.
Message frequency may vary. Message and data rates may apply depending on your mobile carrier.
You may opt out of SMS communications at any time by replying STOP to any message or by contacting us at [email protected]. Upon opting out, you will no longer receive SMS messages unless you subsequently re opt in.
We do not sell or share mobile phone numbers for third party marketing purposes.
Mobile Information Sharing Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Mobile information may be disclosed only to service providers that assist with the delivery of SMS or communication services on our behalf. These providers are contractually required to use such information solely to provide services to The Ideal Link, LLC DBA NEVEN Marketing and are prohibited from using it for any other purpose.
All other categories of personal information are handled in accordance with our Privacy Policy.
13. Changes to This Policy
We may update this Privacy Policy from time to time, especially to reflect changes in:
Our services or data practices
Applicable laws or regulatory guidance
Tools or third-party providers
When we do, we’ll update the “Effective Date” at the top of this page. We encourage you to check back regularly for the latest version.
14. Contact Us
If you have any questions or concerns about the Ideal Link, LLC DBA NEVEN Marketing Privacy Policy or how your data is handled, you can reach us at: Email: [email protected]
You also have the right to lodge a complaint with your local Data Protection Authority.
15. California Privacy Rights (CCPA/CPRA)
If you are a resident of California, you are entitled to specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). This section supplements the rest of this policy and applies solely to California residents.
Categories of Personal Information We Collect
We collect the following categories of personal information as defined by California law:
Identifiers (e.g., name, email, IP address)
Commercial information (e.g., service inquiries or purchases)
Internet activity (e.g., browsing data, interactions)
Professional or employment information (e.g., business name and role)
Geolocation data (derived from IP address)
Inferences (e.g., behavior-based predictions and preferences)
Your Rights Under California Law
You have the right to:
Know what personal data we collect, use, disclose, and share
Request deletion of your personal data (subject to legal exceptions)
Correct inaccurate personal data
Opt out of the sale or sharing of your personal information
Limit the use of sensitive personal information (if applicable)
Non-discrimination for exercising your rights
Sale or Sharing of Personal Information
We do not sell your personal information for monetary value. However, we may share data with advertising and analytics partners (such as Meta or Google), which may be considered a "sale" or "sharing" under California law.
You may opt out of this sharing by adjusting your cookie preferences or by contacting us.
How to Exercise Your Rights
You may submit a CCPA request by:
Emailing us at [email protected]
We may verify your identity before processing your request. You may also designate an authorized agent to act on your behalf.